Connect

The Connect Node

Category - Call Connection

The Connect node allows users to attempt to connect to a phone number. If successful, the flow will end. If unsuccessful, the node will exit out of the node along the first (and only) branch.

If no subsequent node exists, the system will end the call without connecting to any endpoint.

An additional Timeout field is available to specify the amount of time to allow the phone to ring for before giving up and moving on to the next action in the flow. The Timeout field is optional, and will default to the configured global default if not provided.

A single Connect node may list more than one phone number to attempt a connection to. The numbers are tried in order from top to bottom. Instead of creating two Connect nodes in sequence, simply configure both phone numbers in the single node:

Numbers and their configured timeouts may be freely moved within the node by selecting the arrows to the left.

Configuration

To configure the node:

1. Configure the phone number to attempt to connect to in the box with the phone icon on the left. Unless the Connect node’s name has been manually altered, the name will be set to the first number entered.
2. Configure the length of time, in seconds, to attempt to connect to the phone number in the smaller box to the right. Note that the number of seconds will be limited to the globally configured maximum.
3. Add another phone number to the list to attempt to connect to by using the Add Another Number option.
4. If multiple phone numbers are configured, a single number can be removed from the list by clicking the small x shown to the right of the row.
5. If multiple phone numbers are configured, numbers may be rearranged within the list using the arrows to the left.

Note that all rows must have a phone number defined.

The Connect node may have either 1 or 3 exits. By default, all call outcomes are handled identically. However, selecting the Split Busy/No Answer/No Such Number Handling option allows for different paths through the flow depending on the status of the connection attempt.

The different call outcomes available in split mode are:

1. Busy - the number you are trying to connect to is busy.
2. No Answer - there is no answer from the number you are trying to connect to.
3. No Such Number - the number you have attempted does not exist.

In such cases, call processing may continue through the flow. Note that if the call is answered, no further call processing occurs.