Extension Dialing

The Extension Dialing Node

The Extension Dialing node prompts users to enter an extension number to be connected to.

The collected digits, along with the prefix, are stored in the internal buffer for the number to be connected to if checks succeed.

Should the user enter a number that is allowed, the call will be connected. If the call completes successfully, the flow ends. Otherwise, the Busy/No Answer exit is taken.

When the user does not enter an allowed number, the node will reprompt the user to enter a number until Max. Iterations is reached (see below).

If Max Iterations is exceeded, the flow will exit down the appropriate branch for the most recent failure condition, i.e. Insufficient Digits or No Match.

Announcements must be selected for the Main announcement, as well as the Reprompt announcement.

The minimum and maximum number of digits that are allowed to be entered must also be specified.

The prefix that is prepended to the entered digits may optionally be specified.

Destination patterns may be added that entered numbers must conform to:

These patterns use the same syntax as the ACS Number Matching node. Refer to the Oracle-provided Feature Nodes Reference Guide for details.

If additional configuration options are required, select the arrow icon in the header to display them:

Max. Iterations refers to the total number of attempts the user is permitted before the failure branches are followed.

Both the End Char and the Cancel Char may be disabled if required.

Additionally, the timeout value may be specified in order to override the SRF default timer.

Configuration

To configure the node:

1. Select the Main announcement that is played to the user when the node is first encountered.
2. Select the Reprompt announcement that is played to the user after an incorrect code is entered.
3. Enter the minimum number of digits that the entered number must be.
4. Enter the maximum number of digits that the entered number may be.
5. If required, enter the Prefix to be prepended to the entered digits.
6. If required, add or remove Destination pattern entries.
7. If required, set a new value for Max Iterations.
8. If required, set a new value for Timeout.
9. If required, set a new value for End Char.
10. If required, set a new value for Cancel Char.

Note that both announcements and minimum and maximum digits must be selected.