User Management
When the N2IVR GUI is not configured to use OAuth, the IVR GUI manages its own users. Users are maintained through the users lists in the administration screen and may be added and deleted by an administrator. User passwords are securely encrypted with a strong one-way encryption method.
User deletion may occur at any time. However the system will restrict deletions if there is only one remaining administrative user remaining.
An administrator may update any user password (including their own) through the user edit dialog.
Each user requires the following details:
| Field | Description |
|---|---|
| Username | The username the user will type in to the login dialog for the IVR. The username may include only the characters: a z, A-Z, 0-9, periods or spaces. |
| Access Level | Select the appropriate user access level from the dropdown. See User Access Levels for more information on each available access level. |
| Announcement ID Group | Only displayed for users who are not administrators. A single announcement ID group must be selected for restricted or read only users. Note: that if no announcement ID groups exists, then restricted users cannot be created. |
| Password | The password fields allow a user’s password to be set (or reset) by the administrator. If not provided the users password will not be altered. |
Users may also change their own password by clicking on their username in the header bar and selecting Change Password.
User Access Levels
GUI users may be granted secure access at one of three separate levels:
| Level | Description |
|---|---|
| Administrator | Administrators have access to all functions of the IVR GUI. Administrators are unrestricted. |
| Restricted User | May view and edit announcement configuration, however access is restricted to an announcement ID range. Restricted users may not synchronize updates across all IVR platforms, nor configure variable parts or snapshots. |
| Read Only User | May view, but not edit, announcement configuration. Read only access includes the ability to download and playback of announcement files. Access to announcement information is restricted by announcement ID range. |